Refund Policy (UK – Digital Content)

Digital Course Access & Refunds

The Relationship Reset is a digital, therapist-guided online course that includes immediate access to pre-recorded video content and downloadable materials.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, digital content is not subject to the usual 14-day cancellation right once access has begun, provided the consumer has given consent for immediate access and acknowledged that their right to cancel is lost.

By purchasing this course, you consent to immediate access to the digital content and acknowledge that you will not have a statutory right to cancel or request a refund once access has been granted.

As such, all purchases are final and non-refundable once the course materials have been made available.

Please read carefully before purchasing

Before purchasing, we encourage you to:

• Read the course description in full
• Review the information about who the course is and is not suitable for
• Ensure the format, structure, and level of guidance meet your needs

Refund exclusions

Refunds will not be issued due to:

• A change of mind after purchase
• Lack of time to complete the course
• Personal circumstances changing
• The course not meeting personal expectations
• Partial or non-completion of the course

Technical access issues

If you experience technical difficulties accessing the course materials, please contact us promptly. Reasonable efforts will be made to resolve access issues. Technical issues alone do not constitute grounds for a refund.

Agreement to this policy

By purchasing The Relationship Reset, you confirm that you:

• Have read and understood this refund policy
• Consent to immediate access to digital content
• Acknowledge that your statutory right to cancel is waived once access begins

This policy is in place to provide clarity and fairness, and to ensure the course can be delivered with consistency, integrity, and appropriate professional boundaries.