Privacy & Cookie Policy

Last updated: December 2025

This Privacy & Cookie Policy explains how Melanie Kirk Therapy (“we”, “us”, “our”), collects and uses personal data when you visit https://www.melaniekirktherapy.co.uk or use our online services.

We are committed to protecting your privacy and handling your personal data responsibly, in line with UK data protection law.

1. Who we are

Data Controller:

Melanie Kirk Therapy
Email: info@melaniekirktherapy.co.uk

We are the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

All services are provided online and digitally.

2. What personal data we collect

We may collect and process the following information:

• Name and contact details (e.g. email address)
• Communications you send to us
• Purchase and access information relating to digital courses
• Technical data (e.g. IP address, browser type)
• Usage data relating to how you use our website or services

Payment details are processed securely by third-party payment providers and are not stored by us.

3. How and why we use your data

We use your personal data to:

• Provide access to digital courses and services
• Respond to enquiries and provide customer support
• Manage purchases and course access
• Send email communications where you have consented
• Maintain website security and improve user experience

4. Lawful bases for processing

We process your personal data under the following lawful bases:

• Contract – to deliver purchased digital services
• Consent – for email marketing and non-essential cookies
• Legitimate interests – to operate and improve our website and services
• Legal obligation – where required by UK law

5. Sharing your data

We only share personal data where necessary, and only with trusted third-party providers such as:

• Website and course hosting platforms
• Email marketing services
• Secure payment processors
• Analytics providers (with consent)

Some providers may process data outside the UK. Where this occurs, appropriate safeguards are in place.

6. How long we keep your data

We retain personal data only for as long as necessary to provide services, meet legal obligations, or resolve disputes.

7. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to certain processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

To exercise your rights, please contact us using the details above.

8. Cookies

Our website uses:

• Essential cookies – required for the site to function
• Analytics cookies – to understand website usage (only with your consent)

You can manage or withdraw cookie consent at any time via the cookie settings on our website or through your browser.

9. Data security

We take appropriate technical and organisational measures to protect personal data. While no online system can be guaranteed to be completely secure, we act responsibly and proportionately to reduce risk.

10. External links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

If you have questions about this policy or how your data is handled, please contact:

Melanie Kirk Therapy
Email: info@melaniekirktherapy.co.uk

Professional Commitment

We are committed to handling personal data with care, transparency, and respect, and to maintaining appropriate professional and ethical boundaries in all digital services we provide.