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Will I have lifetime access to the course?
Once you purchase The Relationship Reset, you’ll receive ongoing, unlimited access to all course materials via our secure hosting platform.
This means you can revisit the videos and workbook as often as you need, at your own pace, without time limits or expiry dates.
Access is provided for as long as the course remains hosted and supported as part of Melanie Kirk Therapy’s services. While there is no intention for this to change, access is dependent on the course continuing to be available on the current platform.
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How do I access the course after I’ve purchased?
Once your payment is complete, you’ll receive a confirmation email with everything you need to get started. This includes a welcome guide with clear, step-by-step instructions, a link to your companion workbook, and secure access to the video content. There’s no complicated setup, just follow the guidance provided and you’ll be able to begin straight away.
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Do I need to create an account or remember any logins?
No accounts or subscriptions are required. You won’t need to sign up to any new platforms. The video content is accessed via secure links, and where a password is required, this will be clearly provided in your welcome guide.
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Can I watch the videos on my phone, tablet, or laptop?
Yes. The videos can be watched on any device with an internet connection, including phones, tablets, laptops, and desktop computers. You can also stream the videos to larger screens, such as a TV, using screen mirroring or casting if you prefer a bigger viewing experience.
For the best overall experience, particularly when completing reflections alongside the videos, many clients choose to use a tablet or laptop, but mobile access is fully supported.
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How does the workbook work, and do we each need our own copy?
The companion workbook is a digital, interactive PDF designed to be filled in as you move through the course. Each person in the couple should download their own copy so you can reflect individually and honestly. This supports deeper insight and more meaningful conversations when you come back together.
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Can I complete the workbook on my phone?
Yes, you can. However, for the smoothest experience, particularly when typing longer reflections or ticking checkboxes, we recommend using a tablet or computer where possible. If you’re using a phone, the welcome guide includes a simple step-by-step on how to open the workbook using a free PDF reader so all interactive features work properly.
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Can I rewatch the videos or move through the course at my own pace?
Absolutely. You’ll have ongoing access to the course content, allowing you to revisit videos and reflections whenever it’s helpful. There’s no pressure to complete everything quickly, this course is designed to support you at a pace that feels right for your relationship.
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Can I download or share the course content?
The workbook is intended to be downloaded for personal use. Video content is streamed securely and is not designed for sharing outside of your purchase. This helps protect the integrity of the course and ensures a safe, confidential experience for all clients.
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What if I have a technical issue or need help accessing something?
If you experience any difficulties accessing the videos or workbook, or if something doesn’t look quite right, support is available. Simply reach out using the contact details provided in your welcome guide and we’ll help you get things running smoothly as quickly as possible.